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Que signifie « USC? »

À sa fondation, notre organisation s’appelait Comité du service unitaire du Canada, mais aujourd’hui nous sommes simplement enregistrés sous le nom USC Canada. Dre Lotta Hitschmanova a fondé l’organisation en 1945 avec un fort soutien des congrégations unitariennes du Canada. Même si aujourd’hui USC Canada n’est pas formellement lié au mouvement unitarien, nous apprécions grandement le soutien des Unitariennes et Unitariens ainsi que les fidèles de toutes les religions partout au pays.

Dans quels pays USC Canada appuie-t-il des projets?

Nous appuyons actuellement des projets dans 11 pays : Bangladesh, Burkina Faso, Bolivie, Canada, Cuba, Éthiopie, Honduras, Mali, Népal, Sénégal et Timor-Leste. Si la programmation varie dans chacun de ces pays, notre travail est en grande partie centré sur la construction de communautés durables à travers la promotion de la diversité agricole.

En 2013, nous avons introduit le programme Semences de la survie au Canada. En partenariat avec Semences du patrimoine, et grâce au soutien de la Fondation W. Garfield Weston, l’Initiative de la famille Bauta sur la sécurité des semences canadiennes appuie les communautés agricoles ici au pays.Comment USC Canada choisit-il les projets qu’il appuie?

USC Canada travaille avec les personnes les plus marginalisées dans certains des pays les plus pauvres de la planète. Les grands projets de développement oublient souvent les gens avec lesquels USC Canada travaille.

Nous avons une stratégie mondiale qui balise les orientations de notre programme. Nous basons ces priorités stratégiques sur l’analyse du contexte économique, politique, social et culturel de chaque pays où nous avons un programme ainsi que son environnement politique, réglementaire et institutionnel. Nos programmes appuient nos organisations et communautés partenaires dans leurs efforts pour s’attaquer aux causes profondes de la pauvreté et des inégalités.

Depuis sa fondation à la fin des années 1940, l’approche d’USC Canada a toujours été de travailler en partenariat avec le personnel national du pays en question. Dans le cadre de ce partenariat, USC Canada est responsable :

  • de définir les orientations stratégiques générales de l’organisation,
  • d’assurer la réalisation des résultats prévus de la programmation, et
  • de l’imputabilité envers nos donateurs.

Chaque bureau de pays détermine la forme et l’orientation de ses programmes en tenant compte des conseils et des recommandations de son conseil local et/ou de son comité consultatif. Il est responsable de la gestion du programme et de la mise en œuvre des projets, notamment la planification, le suivi, l’évaluation et la prise de décision.

Comment puis-je faire du bénévolat avec USC Canada?

Bénévolat international : USC Canada n’envoie pas de coopérants volontaires à l’étranger. Dans les pays partenaires, nous n’employons que des personnes originaires du pays en question. Tous les projets sont dirigés et entrepris par la population nationale. Cela permet aux activités de développement d’être sensibles aux besoins et aux conditions du pays. Cela procure également de précieuses opportunités de carrière au personnel national.

Bénévolat au Canada : Les bénévoles font d’importantes contributions à la réalisation de notre mission en travaillant avec notre personnel. Ils et elles font partie de notre équipe, contribuent leurs habiletés, leur temps et leur expertise à USC Canada dans des domaines comme l’éducation du public, les campagnes, la collecte de fonds et l’administration. Veuillez consulter la section Ouvertures de poste de notre site Web pour consulter une liste complète des postes de bénévole disponibles.

Ramasser des fonds pour USC Canada : USC Canada reconnaît les efforts de ses partisans partout au pays qui ramassent des fonds en son nom en organisant des soupers, des dégustations de thé, des bazars et des ventes. Le gouvernement du Canada impose des exigences relatives aux reçus officiels de dons qu’il faut respecter lorsque l’on effectue une collecte de fonds. Quiconque envisage d’organiser une collecte de fonds pour USC Canada devrait d’abord communiquer avec nous pour que nous lui donnions des conseils, de l’aide et un soutien promotionnel.

Comment USC Canada dépense-t-il les fonds?

Environ 0,70 $ de chaque 1,00 $ en dons est affecté à nos activités à l’étranger. Des 0,30 $ restants, 0,10 $ sont consacrés à nos programmes de mobilisation publique et de bénévoles ici au Canada, 0,07 $ à la collecte de fonds et 0,13 $ à l’administration. La proportion des frais d’administration d’USC Canada est conforme aux normes acceptables établies par le ministère canadien des Affaires étrangères, du Commerce et du Développement.

Quels fonds gouvernementaux USC Canada reçoit-il?

USC Canada fonctionne avec un budget annuel d’environ 5,5 millions de dollars. Ses principales sources de revenus sont le gouvernement du Canada à travers le ministère des Affaires étrangères, du Commerce et du Développement (MAÉCD, anciennement ACDI) dont la contribution équivaut à environ 60 pour cent du total, et des dons privés d’individus et de fondations dont la part revient à environ 40 pour cent. Le MAÉCD double les fonds que nous recueillons du public et consacrons aux programmes à l’étranger. Le montant précis de la contribution varie selon le pays visé et le projet. Le ratio peut aller de 1:1 à 3:1. En d’autres mots, un don du public de 1 $ peut devenir un don de jusqu’à 3 $ lorsqu’il est jumelé par le MAÉCD.

De plus, USC Canada cherche activement des fonds d’institutions multilatérales et d’autres sources institutionnelles. Les donateurs institutionnels incluent le Fonds pour l’environnement mondial (Népal), le Programme communautaire de développement et de conservation de la biodiversité (Mali), l’Organisation des Nations Unies pour l’alimentation et l’agriculture (Timor-Leste), DANIDA et la Fondation Konrad Adenauer (Indonésie). USC Canada reçoit aussi des contributions de certains gouvernements provinciaux. Les gouvernements de la Saskatchewan, de l’Alberta et du Manitoba ont offert leur appui. Le montant total reçu de ces provinces a atteint presque 38 000 $.

USC Canada travaille-t-il à l’étranger avec l’accord du gouvernement du pays en question?

Oui. Nous ne voulons pas violer les règlements ou la loi dans les pays où nous travaillons. En plus de mettre en péril la mise œuvre efficace des programmes qu’USC Canada appuie, cela compromettrait aussi la sécurité de notre personnel national. Dans beaucoup de pays, USC Canada a une très bonne réputation en tant qu’organisation qui fait un bon travail, ce qui contribue à une relation de travail favorable avec de nombreux gouvernements.

Quelles informations vais-je recevoir à propos de la destination de mon don et de l’aide qu’il apporte?

Les donateurs reçoivent une lettre de remerciement et une mise à jour sur la façon dont leur argent contribue à la mission d’USC Canada. Vous, en tant que donateur, pouvez aussi choisir le nombre d’envois que vous voulez recevoir. Vous avez l’option de recevoir Carnet de voyage, notre bulletin d’information semestriel. Publié au début de l’automne, notre rapport annuel comprend également des faits saillants de notre programme et les états financiers basés sur les réalisations de l’année. C'est avec plaisir que nous répondrons à toutes vos questions. Téléphonez-nous au 1-800-565-6872.

USC Canada has entrenched three fundamental principles underpinning all our programs and operations: Rights, Resilience and Respect. USC follows the highest ethical standards in carrying out our mission. We acknowledge and respect the rights that individuals have to keep their personal information safe from unauthorized use or disclosure. USC values the trust that individuals place in our organization and we recognize that maintaining this trust requires us to be transparent and accountable in how we treat information that is shared with us. This is the framework in which we have drafted and will implement our Privacy Policy.

Our Commitment

During the course of our various programs and activities, USC Canada frequently gathers and uses personal information from employees, donors, members, volunteers, program participants and other stakeholders. Personal information is any information that can be used to distinguish, identify or contact a specific individual, including name, address, telephone number, email address, financial information, etc. Anyone from whom USC collects such information can expect that it will be carefully protected and that any use of this information is subject to their consent. USC is committed to protecting the privacy of your personal information.

Privacy Principles

USC Canada complies with the 10 privacy principles found in the Canadian Standards Association’s (CSA) Model Code for the Protection of Personal Information, which have also been incorporated into the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) .

Accountability

USC Canada is responsible for individuals’ personal information under our control, including information collected or processed on our behalf by third parties. USC will establish and implement procedures to protect individuals’ personal information; will ensure that our staff, volunteers, Board members and third parties who collect or process personal information on behalf of USC, are made aware of and adhere to these procedures and to the organization’s Privacy Policy as a whole; and will designate a Privacy Officer who is accountable for the organization’s compliance with this Privacy Policy.

Identifying Purposes and Informing Individuals

USC Canada will identify the purposes for which personal information is collected and will communicate these purposes to the individual(s) from whom the information is collected at or before the time the information is collected. When personal information that has already been collected is intended to be used for a purpose not previously identified, USC Canada will identify the new purpose to the individual(s) prior to use. Unless the new purpose is required by law, the consent of the individual(s) is required before information can be used for that purpose.

Consent

USC Canada will ensure that the knowledge and consent of individuals is obtained for the collection, use or disclosure of personal information, except where inappropriate, for example due to legal, medical or security reasons. An individual has the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Limiting Collection of Information

USC Canada will ensure that the collection of personal information is limited to that which is necessary for the purposes identified and will ensure that information is collected by fair and lawful means.

Limiting Use, Disclosure and Retention of Information

USC Canada will ensure that personal information is not used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.

Accuracy of Information

USC Canada will ensure that personal information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Safeguards

To protect personal information against loss or theft, unauthorized access, copying, use or modification, USC Canada will ensure that security safeguards are used that are appropriate to the sensitivity of the information. These safeguards may include, where appropriate: (a) physical measures, for example, locked filing cabinets and restricted access to offices; (b) organizational measures, for example, security clearances and limiting access on a "need-to-know" basis; and (c) technological measures, for example, the use of passwords and encryption.

Openness

USC Canada will make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Individual Access to Information

Upon request, USC Canada will ensure that an individual is informed of the existence, use, and disclosure of their personal information and is given access to that information, except where inappropriate (e.g. where information contains references to other individuals) or proscribed by law. An individual may review the accuracy and completeness of the information and request that it be amended as appropriate.

Handling Concerns and Suggestions

Individuals may address any concerns, questions or suggestions concerning compliance with the above principles to Brian McFarlane, USC Canada’s Chief Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Further information on privacy and individual rights in regard to privacy information may be found on the website of the Privacy Commissioner of Canada.

Introduction

Our commitment in fulfilling our mission is to strive at all times to provide our goods and services in a way that respects the dignity and independence of people with disabilities and ensuring that constituents with disabilities receive accessible goods and services with the same quality and timeliness as others do.

Reasonable efforts will be made to ensure that:

  1. Persons with disabilities are provided equal opportunity to obtain, use and benefit from the goods and services provided by USC Canada;
  2. Goods and services are provided in a manner that respects the dignity and independence of persons with disabilities;
  3. Communications with a person with a disability are conducted in a manner that takes the person’s disability into account;
  4. Persons with disabilities may use assistive devices, service animals and support persons as is necessary to access USC Canada goods and services unless superseded by other legislation.

Purpose

This policy is guided by the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/97 under the Accessibility for Ontarians with Disabilities Act (AODA). The AODA was designed to make Ontario more accessible by identifying, removing and preventing barriers for person with disabilities.

Definitions

“Assistive Devices” are auxiliary aids such as communication aids, cognition aids, personal mobility aids and medical aids (e.g., canes, crutches, wheelchairs, hearing aids, oxygen tanks).

“Constituents” refers to anyone accessing our goods and services, including but not limited to the following: donors, volunteers, service providers, email subscribers, individuals accessing our website, participants at USC events.

“Disability”, as per the Ontario Human Rights Code, means:

  • Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  • A condition of mental impairment or a developmental disability;
  • A learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • A mental disorder; or
  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act.
  • “Goods and services” includes but is not limited to communication and interactions with the public, brochures, pamphlets, web-based materials.
  • “Persons with Disabilities” are individuals who have a disability as defined under the Ontario Human Rights Code (and above).
  • “Service Animals” are animals individually trained to do work or perform tasks for the benefit of a person with a disability.
  • “Support Persons” are any persons, whether a paid professional, volunteer, family member, or friend, who accompany a person with a disability in order to help with communications, personal care or medical needs, or with access to goods or services.

Providing Goods and Services

USC Canada is committed to excellence in serving its constituents including people with disabilities and we will carry out our functions and responsibilities in the following areas:

COMMUNICATION

  • We will communicate with people with disabilities in ways that take into account their disability.
  • We will train staff and volunteers, who communicate with constituents on how to interact and communicate with people with various types of disabilities.

TELEPHONE SERVICES

  • We are committed to providing fully accessible telephone service to our constituents by using clear and plain language and to speak clearly and slowly.
  • We will offer to communicate with constituents by email, mail and /or fax, if telephone communication is not suitable to their communication needs or is not available.

ASSISSTIVE DEVICES

  • People with disabilities may use their own assistive devices as required when accessing goods or services fro USC Canada, unless otherwise prohibited by law.
  • In cases where the assistive device represents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure access.

SERVICE ANIMALS

  • We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.
  • We will also ensure that all staff and volunteers dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

SUPPORT PERSONS

  • We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter USC Canada’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
  • In situations where confidential information might be discussed in the presence of a support person, consent will be obtained from the person with the disability, prior to any conversation occurring.

NOTICE OF TEMPORARY DISRUPTION

  • USC Canada will provide constituents with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. In the event of an unexpected disruption, USC Canada will make reasonable efforts to contact constituents with disabilities regarding disruptions prior to a scheduled meeting. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
  • The notice will also be placed on the front door to our premises.

TRAINING

  • USC Canada will provide training to all staff and volunteers who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
  • This training will be provided to individuals within the first month of employment as part of their orientation.
  • Training will include the following:
    • An overview of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard;
    • How to interact and communicate with people with various types of disabilities;
    • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
    • What to do if a person with a disability is having difficulty in accessing USC Canada’s goods and services.

FEEDBACK PROCESS

  • USC Canada seeks to meet the needs of our constituents while paying attention to the unique requirements of our constituents with disabilities. Comments regarding how well those requirements are being met are welcome.
  • Feedback regarding the way USC Canada provides goods and services to people with disabilities can be made via telephone, email, mail, completing the Client Feedback Form, verbally in person or any other means that effectively accommodates the person with the disability.

USC Canada
Attention: Director of Finance and Administration
56 Sparks Street, Suite 600
Ottawa, Ontario
K1P 5B1
Fax: (613) 234-6842
Toll-free phone: 1-800-234-5656
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Feedback will be used to improve constituent service. In addition, the author of the feedback will be provided with a response in the format in which the feedback was received.

For more information, check out Our Programs.

LottaHitschmanova tbnQu’est-ce qui se cache dans USC?

USC Canada, autrefois le Comité du service unitaire du Canada, a été fondé en 1945 par Lotta Hitschmanova, Ph. D.. Aujourd’hui, nous nous appelons simplement USC Canada – mais nous cultivons encore les semences que Lotta a semées. Pour en savoir plus sur notre fondatrice, Lotta Hitschmanova, veuillez consulter Notre Fondatrice.

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